Quick Help
Welcome to MS Technology’s Quick Help guide. These links provide directions and addresses questions related to our products.
Installation Tips
- All software products are delivered in following methods:
- Windows Executable file (*.EXE file extension)
- To Install simply run the file on Windows platform.
- JAR Files
- To Install simply run the file on windows on any other platform.
- ZIP Files
- Extract the content of Zip and you will find a *.EXE or *.JAR file.
If your problem persists, file a report on your client portal site and please include all information and upload any images that will help us resolve the matter quickly and efficiently.
Image Display Issues
If an image doesn't display or decompress try these preliminary suggestions:
- Please check to make sure the file is not corrupted.
- Please check to make sure that you are running the most recent version of our software. If you are not, please contact us about getting the most recent update of our software.
If your problem persists, file a report on your client portal site and please include all information and upload any images that will help us resolve the matter quickly and efficiently.
Java Platform Issues
If you are having some issues running MS Technology’s Java solutions, please try some of these suggestions:
- For our Java products, please note that you must have a Java environment installed on the server when performing server processing and on your client's system for applets or Java applications.
- Please be sure that the JDK or JRE installed is 1.5 or higher.
- Test your software out on another system. Sometimes Java configurations differ in behavior.
- Test your software out with different Java Virtual Machines. If your software is an applet, please test in Sun Microsystems’s "appletviewer" and in Internet Explorer and Netscape/Mozilla.
- If you still having difficulties with our Java product and are able to reproduce the problem, please capture that data to send us with the contents of your system information when you file the report.
If your problem persists, file a report on your client portal site and please include all information and upload any images that will help us resolve the matter quickly and efficiently.
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